Return & Refund Policy – Tiny Wins Studio

Return & Refund Policy

At Tiny Wins Studio, every product is made to order — custom printed just for you. Because of this, we do not hold inventory, and returns are limited. Please review the details below before placing your order.

Order Changes & Cancellations

Orders can only be modified or cancelled within 12 hours of purchase.
After this window, production begins, and we cannot guarantee changes or cancellations.

Returns & Exchanges

Since our items are custom printed, we generally do not accept returns or exchanges for sizing, color preference, or change of mind.
To ensure the best fit, please review sizing charts carefully before ordering.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, we’ll make it right at no extra cost.

Contact us at order@tinywinsstudio.com within 7 days of delivery.
Please include your order number and photos of the issue.
Once approved, we’ll arrange a replacement or refund.

Refunds

Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless an error on our part caused the issue.

Lost or Delayed Packages

If your tracking shows “delivered” but you can’t find the package, please follow the steps in our Shipping Policy.
If the package is confirmed lost, we’ll work with you to send a replacement.

Questions?

We’re here to help. Contact us anytime at order@tinywinsstudio.com.

Frequently Asked Questions

What is the return policy?

Every piece is made to order just for you. We accept returns or exchanges if an item arrives damaged, misprinted, or defective. Contact us within 7 days of delivery with your order number and clear photos, and we’ll replace it or refund you—no hoops.

View full return policy →

When will I get my order?

Production: 2–7 business days (each item is made to order).
Typical shipping times after production:
• USA: 2–5 business days
• Canada: 4–8 business days
• Australia: 4–10 business days
• New Zealand: 4–10 business days

You’ll receive tracking by email as soon as it ships. Tiny Wins, Big Milestones—delivered.

See shipping details →

Do you ship internationally?

Yes! We currently ship to the United States, Canada, Australia, and New Zealand, plus many other countries. If shipping isn’t available to your address, you’ll see a notice at checkout.

How much does shipping cost?

Shipping is calculated at checkout based on destination, weight, and items in your cart. If your order includes multiple items, they may ship separately at no extra cost to you.

Will items ship together?

Not always. To deliver faster, items may ship from different regional facilities and arrive in separate packages. You’ll receive a tracking number for each shipment.

Where are your products made?

We partner with trusted print-on-demand manufacturers with facilities in the USA, Canada, and Australia. Whenever possible, your order is routed to the closest facility to reduce shipping time and carbon impact.

Will I pay duties or taxes?

Taxes and duties depend on your location:

United States: Sales tax is collected at checkout where applicable. Duties are uncommon for domestic orders.
Canada: GST/HST (and PST where applicable) may be collected at checkout. Some orders can incur carrier-assessed import fees.
Australia: 10% GST may be included at checkout. Orders are usually fulfilled domestically; cross-border shipments may incur carrier fees.
New Zealand: 15% GST may be included at checkout. Cross-border shipments can incur carrier fees.

Any import fees charged by the carrier on delivery are the recipient’s responsibility.

My tracking hasn’t updated—what should I do?

Tracking can show “pre-transit” until the first scan. If there’s no movement after 3–4 business days, message us with your order number and we’ll investigate.

What sizes are available?

Size ranges vary by product. Check the size chart on each product page. If you’re between sizes, we suggest sizing up for a relaxed fit.

How do I care for my apparel?

Machine wash cold, inside-out, with similar colors. Tumble dry low or hang dry. Do not bleach. Cool iron inside-out if needed; do not iron the print. Treat your Tiny Wins kindly and they’ll go the distance.

Are your bottles BPA-free and insulated?

Yes. Our stainless steel drinkware uses BPA-free components and double-wall insulation designed to keep beverages at temperature longer.

Can I request a custom color or design?

We don’t offer one-off customizations yet. We love feedback—send ideas our way; they inspire future drops.

What if my item arrives damaged or incorrect?

We’ll make it right—promise. Email us within 7 days of delivery with your order number and photos of the issue. We’ll replace it or refund you promptly.

The size doesn’t fit—can I exchange?

Because items are made to order, we can’t exchange for size or style preferences. Please use the size chart before ordering. If the product is defective or misprinted, we’ll replace it at no cost.

What if my package is lost or stolen?

If tracking shows “delivered” but it’s missing, check with household members and neighbors first. If it’s still not found after 48 hours, contact us—we’ll help file a claim and explore a replacement.

What payment methods do you accept?

We accept major credit/debit cards, Shop Pay, Apple Pay, Google Pay, and other options shown at checkout. All payments are securely processed.

Do you offer discount codes?

Sometimes! Join our newsletter or follow us on social to hear about promos first. One discount code per order unless otherwise stated.

Can I add a gift message or gift wrapping?

Gift notes and wrap aren’t available yet. Many items arrive in minimal, logo-free packaging that’s easy to gift.

Are your products eco-friendly?

We produce on demand to reduce overproduction, and many pieces use eco-conscious materials like organic cotton, recycled polyester, and BPA-free stainless steel. Small choices, Tiny Wins, Big Milestones.

Is my personal information secure?

Yes. Our store uses industry-standard SSL/TLS encryption. We never sell personal data and only share what’s necessary to fulfill your order. See our Privacy Policy for details.

Still need help?

We’ve got you. Reach us at order@tinywinsstudio.com or via our contact form with your order number. We typically reply within 1–2 business days.

▼ See more